CUSTOMER SERVICE POLICY
Placing Your Order
Gift Orders
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If you are buying a gift for someone else, type that person’s name and address in the section called “Shipping Address.”
Gift Certificates
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You may use your Gift Certificate to purchase products online or when you call us in Canada at 800-565-2425, or outside Canada at 450-687-8736.
International
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If you are shopping from outside Canada, please click here to find the international office nearest you. Please note that customer service policies may differ from office to office.
If you make a credit card purchase on a Grace to You website, we will charge all deliverable products based on your shipping address; we will charge all downloadable products (like MP3s) based on your billing address.
Tax
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All purchases include 6% GST. For plastic purchases, Quebec residents pay 7.5% PST and MaritimeProvince residents pay 14% HST.
Processing Your Order
Mailing List
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When you place an order, we automatically add you to our mailing list to receive letters from John MacArthur. Grace to You does not sell, loan, or give information from our mailing list to other companies or organizations.
If you would like us to add or remove you from our mailing list, please email your request (gty@gtycanada.org) and provide your full name and address.
Customer ServiceQuestions
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If you have questions about your order, please contact Customer Service, Monday through Friday, 8:30AM–4:30PM, in Canada at 800-565-2425, or outside Canada at 450-687-8736.
Cancellation
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Once you have placed an order, it cannot be cancelled. You may call Customer Service in Canada at 800-565-2425, or outside Canada at 450-687-8736 for more information.
Shipping Your Order
Downloads
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To ensure delivery of your MP3 download keys, please set your spam filter to allow emails from gty@gtycanada.org and double check that you entered your correct email address. Once you’ve received your download keys, you have 30 days to download your files. There are no refunds on downloaded materials.
Shipping
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Orders received before 2:00PM Monday–Friday will be shipped the next business day. Orders placed after 2:00PM will be shipped the second business day.
For Standard Shipping please allow 5-7 business days for delivery. If you wish to expedite delivery, please call our office to arrange alternate shipping (in Canada call 800-565-2425; outside Canada call 450-687-8736).
Replacing/Refunding Your Order
We will replace or refund defective products, damaged products, or incorrect products in your shipment in accordance with the following stipulations:
For all replacements and refunds, you must return the damaged, defective, or incorrect product—call or write us for specific instructions. Please make sure you package your return securely; also include in the return your contact information and the reason for the return.
We will refund your money by the same method as the original payment. There are no refunds for internet specials or downloadable products,but we will replace them if they are defective.
You may call Customer Service, Monday through Friday, 8:30AM–4:30PM, in Canada at 800-565-2425, or outside Canada at 450-687-8736. If you are writing about your order or returning a product, our address is Grace to You, P.O. Box 100 (St. Martin), Laval, QuebecH7V 3P4, Canada.
Payment Options
We will process your order in Canadian dollars, and we reserve the right to change pricing at any time without prior notice.
Credit Card
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We accept MasterCard and Visa credit cards. Eigen Development Ltd. handles our credit card processing and security. If you do not feel comfortable using a credit card online, you may contact our office to discuss another method, in Canada at 800-565-2425, or outside Canada at 450-687-8736.
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Security Policy
Eigen Development Ltd. is a Visa and MasterCard certified solution, which facilitates seamless electronic payments. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted, in compliance with international standards.
For more information, please contact our office by phone, in Canada at 800-565-2425, or outside Canada at 450-687-8736; by fax 450-687-8131; or by email gty@gtycanada.org.