Grace To You

Terms and Conditions

 

About Us

 

Grace to You uses mass communications media to teach biblical truth with clarity and expand the sphere of John MacArthur’s Bible teaching ministry.  Grace to You does not supplant the local church, but rather supports it by providing additional resources for those hungering for the truth of God’s Word.  Media ministries can never substitute for involvement in a biblical church, group Bible study, or interaction with a teacher.  Yet we sense the need for more in-depth resources, evidenced by the many Christians and Christian leaders worldwide who depend on our ministry to supplement their own study.

 

Contact Details

 

Grace to You

P.O. Box 100 (St. Martin)
Laval, Quebec  H7V 3P4 

Canada
Phone: (450) 687-8736

Toll Free: (800) 565-2425
Fax: (450) 687-8131
Email: gty@gtycanada.org

 

 

Copyright Policy

 

The following stipulations govern the content of gtycanada.org for questions of usage, copyright, and permissions:

 

Audio & Video

 

Our policy has always been to allow our listeners to copy our Bible-teaching audiocassettes and distribute them, as long as they don’t sell them. We’re still glad to extend that permission for cassette tapes. However, we have to adapt our policy in light of the heightened potential for abuse that comes with new technology.

Consequently, we prohibit the duplication or distribution of audio or video messages in any digital format (e.g., CDs, DVDs, MP3 or MP4 files, or Internet site postings) without prior written permission. Thanks for your cooperation and understanding.

 

Print

 

Since many of John MacArthur’s published materials are still in print and the publisher holds the duplication rights, we are unable to grant blanket copy permission.

Please contact us with each separate request for permissions regarding out-of-print materials or Grace to You publications. For resources still in print, please contact the respective publishers to get their permissions.

 

Website

 

We are happy to allow you permission to use content from the Resources section of our website under the following guidelines.

 

Using GTY Web Content – General Guidelines

• Provide the content for free.
• Make no changes to the content.
• Credit the content to John MacArthur or Grace to You.
• Cite the copyright information (e.g. Copyright 2007, Grace to You. All rights reserved.  Used by permission.).
• Cite the source by providing the Web address (www.gtycanada.org).

Posting GTY Web Content on Your Website

• Link to the article on the Grace to You website (preferred), or,
• Post it in accordance with the General Guidelines and include this message on every page of posted content:  “This article originally appeared here at Grace to
• You.”
  • Make the word “here” link to the specific URL where the content lives.
  • Make the words “Grace to You” link to the Grace to You homepage.

Distributing GTY Web Content
Distribution in print (newsletter, bulletin, tract, etc.) or in an email is permissible, provided it’s in accordance with the General Usage Requirements.

Using GTY Web Transcripts
Since many of our transcripts have not been subjected to our editorial process, usage permission is extended as follows:

• You may use any transcript from the Sermon Series section in accordance with the guidelines stated above.
• If you desire to use transcripts that are not in the Sermon Series section, send us an email to request specific permission (gty@gtycanada.org).

Tract

 

We are happy to grant you permission to link to Grace to You’s tract “Who Do You Think I Am?” from your Web page(s). However, we ask that you please do not mirror or copy the tract in any manner that is independent of a direct link to Grace to You’s website. Thank you.

Printed copies of this tract are available for purchase; just click here or call for information (in Canada 800-565-2425; outside Canada, 450-687-8736).

 

Privacy Policy

 

We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

What information are you collecting and how are you collecting it?

Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s “Internet Protocol” (IP) address. When a visitor requests a page from our website, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site.

We use this information to examine our traffic in aggregate, but do not collect and evaluate this information for individuals. Our Web servers do not record email addresses of the visitors.

What are cookies?

From time to time, Grace to You may send a cookie to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie can’t read data off your hard disk, it can’t read cookie files created by other sites, and it can’t damage your system

 

Grace to You may use cookie and tracking technology, depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site.  Cookies can also help customize the site for visitors.  Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Websites may be diminished and some features may not work as intended.

What other information do you request?

We may also request your email address or mailing address for the purposes of providing additional services or information or materials you have requested.

Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No-Spam” policy, which means we do not intend to sell, rent, or otherwise give your email address to a third-party, without your consent.

In addition, Grace to You will not send you email that you have not agreed to receive. We do however send an email acknowledgment when you send an email to Grace to You, or send a comment through our guestbook.

If you choose to purchase something online, we need to know your name, email address, mailing address, phone number, credit card number, and card expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotion, we may ask for your name, address, and email address so we can administer the contest and notify winners.

Will you disclose the information you collect to outside third parties?

Grace to You uses reasonable precautions to keep the information disclosed to us secure.  However, Grace to You will disclose personal information when required by law or in the good-faith belief that such action is necessary to:

• Conform to the edicts of the law or comply with a legal process served on gtycanada.org;
• Protect and defend the rights or property of Grace to You, or visitors to gtycanada.org;
• Identify persons who may be violating the law, the legal notice, or the rights of third parties;
• Cooperate with the investigations of purported unlawful activities.

What responsibility do you take for third party links?

In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss, or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods, or services available on such external sites or resources.

 

What else should I know about my privacy when online?
The Grace to You website may contain links to other websites. We are not responsible for the privacy practices or the content of other sites.  We do not share any of the individual personal information you provide with any other site, linked or otherwise.  However, we may share non-personal, aggregate data (i.e., how many visitors, page views, etc.) with other sites.

You may check with the sites to which we link to determine their individual privacy policies.  Please keep in mind that whenever you voluntarily disclose personal information online—for example through email, discussion lists, or elsewhere—that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information.  Please be careful and responsible whenever you’re online.

Your Consent to This Agreement

By using our website, you consent to the collection and use of information by Grace to You as specified above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

CUSTOMER SERVICE POLICY

 

Placing Your Order

 

Gift Orders :   If you are buying a gift for someone else, type that person’s name and address in the section called “Shipping Address.”

 

Gift Certificates :  You may use your Gift Certificate to purchase products online or when you call us in Canada at 800-565-2425, or outside Canada at 450-687-8736.

 

International :   If you are shopping from outside Canada, please click here to find the international office nearest you.  Please note that customer service policies may differ from office to office.

 

If you make a credit card purchase on a Grace to You website, we will charge all deliverable products based on your shipping address; we will charge all downloadable products (like MP3s) based on your billing address.

 

Tax :    GST 6% is added on all purchases.  For plastic purchases, Quebec residents pay 7.5% PST and MaritimeProvince residents pay 14% HST.

 

Processing Your Order

 

Mailing List :  When you place an order, we automatically add you to our mailing list to receive letters from John MacArthur.  Grace to You does not sell, loan, or give information from our mailing list to other companies or organizations.

 

If you would like us to add or remove you from our mailing list, please email your request (gty@gtycanada.org) and provide your full name and address.

 

Customer ServiceQuestions :  If you have questions about your order, please contact Customer Service, Monday through Friday, 9:00AM–5:00PM, Eastern Time, in Canada at 800-565-2425, or outside Canada at 450-687-8736.

 

Cancellation :   Once you have placed an order, it cannot be cancelled.  You may call Customer Service in Canada at 800-565-2425, or outside Canada at 450-687-8736 for more information.

 

Shipping Your Order

 

Downloads :  To ensure delivery of your MP3 download keys, please set your spam filter to allow emails from gty@gtycanada.org and double check that you entered your correct email address.  Once you’ve received your download keys, you have 30 days to download your files.  There are no refunds on downloaded materials.

 

Shipping :   Orders received before 4:00PM Monday–Friday will be shipped the next business day.  Orders placed after 4:00PM will be shipped the second business day.

 

For Standard Shipping please allow 5-7 business days for delivery.  If you wish to expedite delivery, please call our office to arrange alternate shipping (in Canada call 800-565-2425; outside Canada call 450-687-8736).

 

Replacing/Refunding Your Order

 

We will replace or refund defective products, damaged products, or incorrect products in your shipment in accordance with the following stipulations:

 

For all replacements and refunds, you must return the damaged, defective, or incorrect product—call or write us for specific instructions.  Please make sure you package your return securely; also include in the return your contact information and the reason for the return.

 

We will refund your money by the same method as the original payment.  There are no refunds for internet specials or downloadable products,but we will replace them if they are defective.

 

You may call Customer Service, Monday through Friday, 9:00AM–5:00PM, Eastern Time, in Canada at 800-565-2425, or outside Canada at 450-687-8736.  If you are writing about your order or returning a product, our address is Grace to You, P.O. Box 100 (St. Martin), Laval, Quebec  H7V 3P4Canada.

 

 

Payment Options

 

We will process your order in Canadian dollars, and we reserve the right to change pricing at any time without prior notice.

 

Credit Card

 

We accept MasterCard and Visa credit cards.  Eigen Development Ltd. handles our credit card processing and security.  If you do not feel comfortable using a credit card online, you may contact our office to discuss another method, in Canada at 800-565-2425, or outside Canada at 450-687-8736.

 

Security Policy

 

Eigen Development Ltd. is a Visa and MasterCard certified solution, which facilitates seamless electronic payments.  All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted, in compliance with international standards.

 

For more information, please contact our office by phone, in Canada at 800-565-2425, or outside Canada at 450-687-8736; by fax 450-687-8131; or by email gty@gtycanada.org.

 

 

Miscellaneous Policies

 

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the website.  We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate, which may include but is not limited to, issuing warnings, suspending, or terminating your access and/or removing any materials from the website.

 

Changes and Updates

 

We reserve the right to modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

 

We will use our reasonable endeavors to maintain the website.  The website is subject to change at any time.  You will not be eligible for any compensation because you cannot use any part of the website, or because of a failure, suspension, or withdrawal of all or part of the website due to circumstances beyond our control.

 

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions at any time.  Changes to these Terms and Conditions will become effective upon such changes being posted to this website.  It is your responsibility to check these Terms and Conditions periodically for changes or updates.  Following the posting of changes or updates, we will consider your continued use of this websiteto be your acceptance to abide by these Terms and Conditions.